We accept all major credit/debit cards, as well as [List any specific local payment methods, e.g., Cash on Delivery (COD), EasyPaisa, JazzCash, etc..
What sizes are available for the Mattress Covers?
The Polo Water Deffender covers are currently available in King Size (72" x 78" + 10") and may be available in other standard sizes [if applicable]. Please check the product page for specific size availability.
How long will it take to receive my order?
Standard delivery typically takes 3-5 business days after order confirmation. You will receive a tracking number once your order is shipped.
Are your Mattress Covers 100% waterproof?
Yes, the Polo Water Deffender Manchester Collection is certified 100% waterproof, offering full protection against liquids, spills, and incontinence.
Are the products machine washable?
Yes, our Mattress Covers are machine washable. Please refer to the care label on the product for specific washing and drying instructions to ensure longevity.
Are the traditional clothes true to size?
We provide a detailed size chart for all our Mens and Womens Traditional Clothes. We recommend comparing your measurements to this chart before ordering for the best fit.
What is your return window?
You can initiate a return for eligible products within 7 days of the delivery date.
What condition must the product be in for a return?
All returns must be in original, unused, and unwashed condition with all tags and packaging intact. For hygiene reasons, used or washed mattress covers will be rejected. Used clothing will also be rejected.
Who pays for the return delivery (DC cost)?
The customer is responsible for all return delivery charges (DC cost). We recommend using a trackable shipping service for your protection.
How long does a refund take?
Once your returned item is received and inspected (which may take 2-3 business days), the refund will be processed to your original payment method within 7 business days.